Shalini K

Senior Technology Consultant

EY • Full time

Nov 2020 - Oct 2023 • 2 yrs 11 mos

Worked with a banking client on designing and delivering digital servicing products on Mobile App using “Agile Product Delivery.” Product delivery - worked as a business analyst and created business case, to-be process flows, finalised copy and design with UX designers and copywriters and coordinated for approval from market and line of defence stakeholders , created user stories and managed backlog, supported UAT and market activation post delivery. Delivered multiple user journeys across multiple countries and ensured cross-entity scalability. Digital adoption and commercialisation- worked on identifying solutions for increasing digital adoption and developing journey-level targeted solutions.

Manager

HDFC Bank • Full time

Apr 2019 - Nov 2020 • 1 yr 7 mos

Research Emerging technologies, innovations and latest product/process improvement launches in BFSI sector and generate actionable ideas/concepts related to these emerging technologies. Internal stakeholder management for ongoing Innovation projects. Drive AI @ HDFC Bank through ChatBot and Voice Bot

Summer Intern

Vodafone

Apr 2017 - May 2017 • 1 mo

Studied the operational expenses of COCO stores and proposed cost saving opportunities using the zero based approach. Identified the Key Performance Indicators (KPI) for profitability of Vodafone stores and benchmarked the KPIs. Made futuristic cash flow projections using the recommended savings opportunities and predicted the EBITDA growth. Studied the billing and distribution process of the warehouse and recommended ways to bring down logistics cost. Compared the profitability of franchisee owned and company owned stores and suggested ways of improving profitability