Shane

Sales Administrator

Dennis International Merchandising, Inc. • Full time

Aug 2024 - Present • 1 yr 9 mos

As a Sales Support, I provided administrative and operational support to the sales team to ensure smooth order processing and accurate reporting. Key Responsibilities: Prepared and monitored sales invoices, purchase orders, and delivery documents Generated sales performance and product movement reports Coordinated with the warehouse and logistics team for order fulfillment Assisted sales representatives with client follow-ups and documentation Maintained accurate customer and product records Monitored inventory levels and reported stock availability Handled email communication with clients regarding orders and product inquiries My role helped improve workflow efficiency, reduce documentation errors, and support timely order processing.

Customer Service Representative

Concentrix • Full time

May 2021 - Aug 2022 • 1 yr 3 mos

ustomer Service Representative – Airline Account As a Customer Service Representative for an international airline account in a BPO setting, I handled inbound customer inquiries related to flight bookings, ticket changes, cancellations, baggage concerns, and travel policies. Key Responsibilities: Managed high-volume inbound calls while maintaining quality service standards Assisted customers with flight reservations, rebooking, and refund processing Explained fare rules, baggage policies, and travel requirements Handled flight disruptions, delays, and schedule changes Resolved customer complaints with professionalism and empathy Ensured accurate documentation of customer interactions in CRM systems Through strong communication skills and problem-solving abilities, I consistently provided positive customer experiences while maintaining performance targets.