Sheyan

Cloud Engineer

Elevate • Full time

Jan 2026 - Present • 4 mos

Manage and administer Microsoft 365 tenant environments Configure and maintain Microsoft Entra ID (Azure AD) for identity and access management Administer Exchange Online, including mail flow, mailbox management, and troubleshooting Manage Microsoft Defender for security policies, threat protection, and compliance Handle user lifecycle management (creation, modification, deletion, access control) Support and implement client email migration projects (Exchange on-prem to M365 / tenant-to-tenant) Participate in Active Directory (AD) migration and synchronization with Microsoft Entra ID Ensure secure and efficient cloud operations across Microsoft 365 services Provide technical support and troubleshooting for enterprise clients

IT Executive

Deutsche Bank • Full time

Jun 2025 - Jan 2026 • 7 mos

Manage core banking systems running on servers to ensure high availability, service continuity, and compliance requirements Perform Level 1 monitoring and troubleshooting of VDI environments using Citrix Cloud, ensuring optimal user experience and system performance Act as the first point of escalation for technical issues and coordinate effectively with L2 and backend support teams for resolution Manage incident, service request, and change tickets using ServiceNow ITSM, ensuring timely updates and accurate resolution tracking Support change management activities, including preparation and validation of User Acceptance Testing (UAT) environments Monitor systems post-deployment to identify issues and ensure smooth operational performance Oversee IT infrastructure and asset management to improve operational efficiency, stability, and reliability

IT Analyst

HCI • Full time

Jun 2024 - Jul 2025 • 1 yr 1 mo

HCLTech - Colombo|LK Provided Microsoft 365 L1 support for Outlook, Microsoft Teams, and OneDrive, ensuring smooth end-user productivity within the Elanco Pet Care environment Elanco Animal Health via HCLTech Resolved access and authentication issues across enterprise applications to maintain uninterrupted business operations. Verified and managed Azure Entra ID group memberships, collaborating with the Active Directory team to enforce secure access controls. Coordinated application deployment via Company Portal (Intune), ensuring users received timely access to required business tools. Delivered responsive technical support to global enterprise users, improving overall service quality and user satisfaction. Investigated and performed root cause analysis (RCA) for end-user incidents and implemented permanent fixes to reduce recurring issues. Supported new employee onboarding (TAP process), ensuring all systems, accounts, and access were fully ready from day one. Assisted with secure password resets and account recovery, ensuring security compliance and user guidance. Managed incidents and service requests through ServiceNow ITSM, maintaining accurate documentation, prioritization, and SLA adherence.