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Esplora
Fiverr Pro
Italiano
$
USD
SHIBU S
@shibu_sh
Senior Technical Support Engineer
India
Inglese, Hindi, Kannada, Bengali
Chi sono
I am a Senior Technical Support Engineer with over 9 years of experience in L2/L3 Production Support, Linux Administration, and Cloud Infrastructure. I specialize in managing high-volume production environments, troubleshooting critical incidents, and supporting enterprise platforms using AWS, Kubernetes, and SQL. I am proven in collaborating with cross-functional teams to ensure high application availability and SLA compliance.
Competenze
SHIBU S
offline •
Tempo di risposta medio: 1 ora
Consulta i miei servizi
Hosting e dominio
I will connect your domain to your website and fix dns records
Esperienza lavorativa
Senior Technical Support Engineer
Licious • Full time
May 2022 - Present • 4 yrs 5 mos
Provide L2/L3 production support for enterprise e-commerce and supply chain applications. Resolve production incidents through SQL analysis, log investigation, and API debugging. Support AWS cloud environments, monitor critical business services, and manage incident escalations while ensuring SLA compliance. Lead support queue coordination and collaborate with DevOps and QA teams.
