Sfoglia categorie
Esplora
Fiverr Pro
Italiano
$
USD
Shiori.m
@shiorimo
Level 1
Bilingual Japanese Outreach and Customer Support Specialist
Giappone
Giapponese, Inglese
Chi sono
Bilingual Japanese Outreach and Customer Support Specialist
Hi, I'm Shiori, a bilingual Japanese Virtual Assistant specializing in Japanese market research, business outreach, appointment coordination, and administrative support.
With 20+ years of experience in retail operations and customer support, I'm reliable, organized, and easy to communicate with.
I support international clients who need professional communication with Japanese companies. I can conduct outreach during Japanese business hours and provide clear updates, summaries, and next steps throughout the project.
Competenze
Shiori.m
30 USD/ora
offline •
Tempo di risposta medio: 3 ore
Consulta i miei servizi
Assistenza generale
I will be your bilingual japanese VA for appointments in japan
Ricerca online generica
I will be your japanese VA to contact brands and suppliers in japan
Vuoi lavorare su base oraria?
Spiega a Shiori.m cosa ti serve.
30 USD
/
oraPortfolio
Esperienza lavorativa
Virtual Assistant | Japanese Market Research & Admin Support
Not Found • Freelance
Mar 2025 - Present • 1 yr 6 mos
I support overseas clients with Japanese market research, outreach, appointment setting, scheduling, and administrative tasks. I also help prepare contact lists, send inquiries to Japanese companies, manage follow-ups, and organize information clearly so clients can move forward smoothly. With my background in Japanese business communication and customer support, I provide reliable, thoughtful, and well-organized support.
ZARA (Inditex Japan)
Full time • 20 yrs
Retail Operations Manager (20 Stores) / Customer Support Lead
Apr 2022 - Mar 2025 • 2 yrs 11 mos
Managed multi-store operations for up to 20 stores at head office level. Led customer support and store teams, handled escalations, improved daily operations, and coordinated cross-functional tasks to deliver smooth store performance. Experienced in bilingual communication (JP/EN), stakeholder coordination, scheduling, reporting, and process improvement.
Store Manager / Assistant Store Manager / Deputy Manager (Flagship Store, 100+ staff coordination)
Mar 2005 - Apr 2022 • 17 yrs 1 mo
Managed multiple retail stores across Japan for 17 years, including flagship locations such as Ginza and Shinjuku. Oversaw up to 100+ staff, led daily operations, sales strategies, and customer experience improvements. Coordinated communication between stores and head office, optimized workflow, and ensured smooth store performance. Skilled in bilingual (JP/EN) correspondence, scheduling, team training, and problem-solving under pressure. Recognized for strong leadership, efficiency, and hospitality-driven management style.
7 Recensioni
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Valutazione dettagliata
- Livello di comunicazione del venditore
- Qualità della consegna
- Valore della consegna
1-5 di 7 recensioni
Ordina per
Più rilevante
philokalia
Regno Unito
Shiori was easy to work with and helped me with this unusual project. She was efficient and communicated quickly and precisely. I am grateful to her and can recommend her to anybody looking for similar services. Thank you Shiori.
Risposta del venditore
Utile?
bohemianpumps
Stati Uniti
Shiori did a great job helping us sourcing parts in Japan. Highly recommend her services.
Risposta del venditore
Utile?
forbleusg
Singapore
Collaborazione in corso
Risposta del venditore
Utile?
hantingleong
Singapore
Collaborazione in corso
Shiori has been a great help on my project. Acheiving the tasks and providing me insights. She is very pleasant to work with. I wiill continue to engage her for future collaborations.
Risposta del venditore
Utile?
forbleusg
Singapore
Collaborazione in corso
Risposta del venditore
Utile?
