Sfoglia categorie
Esplora
Fiverr Pro
Italiano
$
USD
Shon G
@shondon616
Technical Support Consultant
Polonia
Inglese, Malayalam
Chi sono
I am a customer support and operations professional experienced in resolving complex customer enquiries within fast-paced, high-volume environments. I am skilled in chat and digital support, escalation management, and accurate CRM case documentation while maintaining strong quality and response standards.
Competenze
Shon G
offline •
Tempo di risposta medio: 1 ora
Consulta i miei servizi
Assistenza clienti
I will be your customer support or chat support agent
Messaggistica ed email
I will be your virtual assistant for email and admin tasks
Esperienza lavorativa
Technical Support Consultant
Teleperformance
Apr 2025 - Jun 2025 • 2 mos
Managed high-volume customer interactions, resolving 30–40 cases per shift through digital support channels. Maintained accurate CRM documentation ensuring full case traceability and compliance. Handled complex enquiries escalated beyond automated and first-line support. Guided customers through troubleshooting steps with patience and clarity, improving overall user experience.
