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Senior System Associate
Infosys
Jul 2021 - Feb 2025 • 3 yrs 7 mos
Analytical and detail-oriented professional with 3+ years of experience in operations support, CRM systems, and order management. Skilled in Salesforce, Power BI, SQL, and Excel for data analysis, reporting, and process monitoring. Experienced in handling high-volume customer cases while meeting strict SLA timelines. Seeking opportunities in Data Analyst, Business Analyst, or Operations Analyst roles to leverage data-driven insights and improve business processes.