Sidney A

IT Project Manager

VIVO • Full time

Mar 2024 - May 2026 • 2 yrs 2 mos

Managed small and medium-scale IT projects from scope refinement to delivery and post-production. Acted within the IAGP Community applying agile methodologies and leveraging AI for prompt generation. Led planning and Shift Left strategies, overseeing change window management to ensure deadlines, quality, and SLA compliance. Created and maintained user stories, functional documentation, and issues using JIRA, Canvas, and Wiki. Monitored KPIs, produced executive reports, and mitigated operational risks. Delivered executive status presentations to sponsors and stakeholders, aligning projects with strategic priorities. Served as a liaison between business areas, IT teams, and vendors to ensure clarity of requirements and effective delivery. Facilitated multidisciplinary workgroups, managing technical dependencies and conducting UAT sessions. Oversaw the project portfolio, prioritizing initiatives according to business strategy and capacity.

IT Project Manager

Triada Networks • Full time

Aug 2022 - Apr 2023 • 8 mos

Led end-to-end planning and execution of IT projects in a critical telecommunications environment, ensuring governance, operational stability, and SLA compliance. Highlight project: MARS, managing complex risks and cross-platform dependencies during the large-scale data migration and provisioning of critical systems from Oi Telecom to partner carriers under ANATEL regulation. Directed multidisciplinary teams in managing change windows, coordinating technical activities, and maintaining alignment with strategic goals. Applied agile methodologies and best practices to deliver projects on time and within scope, while fostering collaboration between business, IT, and external stakeholders.

Specialist / Coordinator – Projects, Operations & CX

Generali U.S. Branch • Full time

Jan 2013 - Mar 2021 • 8 yrs 2 mos

Managed a corporate portfolio of IT and operations projects, overseeing requirements gathering, acceptance criteria, and KPI definition. Acted as Product Owner for operations projects, ensuring alignment with business goals and customer needs. Coordinated multidisciplinary teams and external vendors to deliver initiatives focused on operational efficiency and customer experience. Led projects to improve Customer Experience (NPS), implementing solutions that enhanced service quality and client satisfaction. Applied best practices in project management, governance, and stakeholder communication to ensure successful delivery across diverse initiatives.