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silvio_garciach

Silvio Garcia

@silvio_garciach

Billing and Customer Support Professional

Repubblica Dominicana
Inglese, Spagnolo
Alcune informazioni sono riportate in lingua inglese.
Chi sono
Results-driven Customer Support & Technical Specialist with a proven track record of top-tier performance—including ranking #1 in client satisfaction surveys at Nespresso USA. My background spans cross-industry support for brands like ADT, Safe Auto Glass, and Mount Sinai, alongside hands-on experience in CRM administration (Salesforce), appointment coordination, and executive admin support. Additionally, I bring sharp digital content skills as a YouTube video editor and content creator, complemented by freelance experience teaching Spanish to native English speakers.... Continua a leggere

Competenze

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silvio_garciach
Silvio Garcia
offline • 
Tempo di risposta medio: 1 ora

Consulta i miei servizi

Assistenza generale
I will be your bilingual customer and billing support
A partire da25 USD / progettoMaggiori dettagli

Esperienza lavorativa

Mount_Sinai Health System

Healthcare Scheduling & Patients Support

Mount Sinai Health System

May 2026 - Aug 2026 • 3 mos

Coordinated appointments, medical procedures, and medication refill requests while assisting U.S. patients with administrative needs.

Nespresso

Customer Service, Technical Support & Sales

Nespresso • Full time

Sep 2025 - May 2026 • 8 mos

Handled inbound customer interactions involving product support, troubleshooting, and sales while identifying customer needs and recommending suitable solutions.

ADT

Technical Support & Customer Service

ADT

May 2025 - Sep 2025 • 4 mos

Supported U.S. customers with billing, security and monitoring services, diagnosing technical issues and providing clear, step-by-step solutions.