Zubaida N

Practice Manager

MyoFitness Myotherapy and Remedial Massage • Full time

Sep 2025 - Present • 1 yr 1 mo

1. Serve as the main contact for patient, staff, and external communications. 2. Coordinate clinician and patient appointments to ensure an efficient workflow. 3. Manage invoicing, payroll, reconciliations, and NDIS/third-party payments. 4. Prepare and analyze weekly performance and productivity reports. 5. Maintain records, policies, and documentation to meet regulatory standards. 6. Conduct research and develop articles, blogs, and educational content.

Virtual Assistant for a (PCP) Primary Care Provider

Closed Loop Clinic • Part time

Sep 2024 - Feb 2026 • 1 yr 5 mos

1. Communication: Communicate with patients via phone, email, and online messaging or a Primary Care Physician (MD) to provide appointment reminders, answer inquiries, and assist with scheduling. 2. Scheduling & Payments: Manage appointments, send reminders, and collect patient payments. 3. Medical Records Management: Maintain and update electronic medical records (EMR) while ensuring accuracy and confidentiality. 4. Patient Support: Assist with prescription refills, referrals, medical documents, and communicate with pharmacies and labs. 5. Administrative Support: Draft correspondence, manage emails, organise documents, and coordinate with other staff members.

Virtual Receptionist

Dominion Buisness Enterprises • Full time

Dec 2023 - Feb 2026 • 2 yrs 2 mos

1. Respond to client inquiries via phone, email, or chat. 2. Schedule appointments for tax consultants based on client availability. 3. Collect and organize client information and required tax documents. 4. Provide basic information about tax services, process, and fees. 5. Maintain strict confidentiality of client data and follow privacy regulations. 6. Send appointment reminders and follow up on pending documents. 7. Manage document filing, scanning, and client records.