
SIMI
Certified Zoho Specialist for CRM, Automation and Business Systems
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Portfolio
Esperienza lavorativa
Zoho Creator Developer and Integration Specialist
Software Engineering Daily • Freelance
Jul 2026 - Jul 2026 • 0 mos
Developed custom business applications with Zoho Creator, Deluge, Zoho Flow, APIs, and third-party integrations. Built applications for employee management, approvals, inventory tracking, client onboarding, project tracking, data reporting, and internal operations. Automated processes using custom functions, scheduled actions, forms, workflows, notifications, and API connections. Integrated Zoho CRM, Zoho Books, Zoho Desk, Zoho Projects, Zoho Forms, Zapier, WhatsApp, OpenAI, and external applications. Created dashboards and reports in Zoho Analytics to provide clear operational insights.
Zoho Marketing and Customer Support Specialist
Ecommerce • Freelance
Jun 2026 - Jun 2026 • 0 mos
Designed customer acquisition and support systems using Zoho Campaigns, Zoho SalesIQ, Zoho Desk, Zoho Forms, Zoho Sites, and Zoho Commerce. Set up email campaigns, audience segmentation, automated follow-ups, lead capture forms, website tracking, live chat, chatbot workflows, support tickets, and customer service automation. Connected Zoho Campaigns and SalesIQ with Zoho CRM to improve lead nurturing and sales follow-up. Built Zoho Sites pages, Zoho Forms, Zoho Commerce workflows, and reporting dashboards to track campaign performance, customer enquiries, and conversions.
Zoho Books and Financial Systems Consultant
Solutions • Freelance
May 2026 - Jun 2026 • 1 mo
Configured and optimized Zoho Books for invoicing, bookkeeping, expense tracking, customer records, vendor management, taxes, bank reconciliation, and financial reports. Migrated accounting data from spreadsheets and other platforms into Zoho Books while preserving customers, vendors, invoices, bills, and transaction history. Connected Zoho Books with Zoho CRM, Zoho Inventory, Zoho Commerce, payment platforms, and Zoho Analytics. Automated invoice creation, payment reminders, sales order processing, expense approvals, and financial reporting.