
Sabrina J
Virtual Assistance and create graphic designs using AI tools
Competenze

Consulta i miei servizi

Esperienza lavorativa
Education Specialist
Colibr. • Full time
Mar 2022 - Apr 2026 • 4 yrs 1 mo
Enroll students in courses for renewal license • Ordered books and mailed certificates per student request. • Issued refunds, swapped courses, and additional credit in student accounts. • Tested students over the phone, took payments, and reported hours to the state. • Escalated cases to Regulatory for hours not being reported to the state. • Used chats and emails to assist customer with their needs.
Customer Service Associate
IGT • Full time
Feb 2019 - Mar 2022 • 3 yrs 1 mo
Troubleshoot retailer lottery machine and dispatch tickets to tech. • Escalated calls to operation and accounting department per retailer request. • Input lottery information in system: cancel tickets, updated account, override on account, and order supplies. • Handled stolen tickets and stopped tickets from being cashed by suspect. • Investigated stolen tickets with police and updated the report for court hearing
Client Service Representative
Bank of America • Full time
Dec 2017 - Oct 2018 • 10 mos
Informed participant information concerning their 401k plans and investments. • Enroll participant in the 401k savings and retirement benefits. • Processed Loans, Distribution, and Contribution in 401k accounts. • Received Service Request Tickets on complaints from participant calls. • Updated information in participant 401k accounts.