Skyla

Operations & Administrative Assistant

Freelancing Career • Freelance

Sep 2025 - Present • 10 mos

As a Freelance Virtual Assistant, I help business owners and companies around the world streamline their operations and improve efficiency so they can focus on what matters most. I work across a wide range of administrative and operational areas – managing inboxes and calendars, coordinating travel logistics, supporting client onboarding, creating SOPs, handling data entry, maintaining CRM systems, and managing day-to-day admin tasks that keep businesses running smoothly. Every client has different needs, and I adapt quickly to support them effectively. I support clients with project coordination, operational workflows, and general admin, acting as a central point of contact and making sure nothing falls through the cracks. I work proactively, identifying potential issues before they become problems, and taking ownership of tasks until they are completed to a high standard. A core part of my work is helping clients build structure – whether that's improving internal workflows, setting up better tracking systems, documenting processes, or supporting smooth client onboarding. I focus on creating systems that make businesses easier to run and easier to scale. I also handle the day-to-day operational tasks that keep businesses moving – from data entry and reporting to travel coordination and meeting support. My approach is always practical, reliable, and focused on making life easier for my clients. I bring reliability, attention to detail, and a genuine commitment to helping my clients succeed. My goal is simple: to take the admin and operational pressure off my clients so they can focus on growth, strategy, and the work only they can do. I'm looking to bring this same level of support, organisation, and reliability to your business.

Campaigns Administrator

Clearview Social • Full time

May 2025 - Jul 2025 • 2 mos

As a Campaign Administrator at Cochrane Global (ClearVu Fencing) I kept operations running smoothly for the US Campaign by coordinating travel, meetings, and key documentation, ensuring deadlines and requirements were consistently met so the team could focus on delivery. I coordinated all travel logistics by managing bookings, requirements, and approvals through structured tracking, ensuring travel was completed accurately and on time without disruption, keeping the team focused on client meetings. I organized and hosted weekly meetings, preparing agendas where needed, tracking outcomes, and following up on action items until completion. I also managed inboxes and calendars, resolving scheduling conflicts early and keeping communication and planning consistent across the team. I supported the campaign manager by tracking team progress, monitoring deadlines, and following up to ensure tasks were completed and accountability was maintained across the team. On the data side, I cleaned and maintained CRM systems by processing over 5,000 contact records, removing duplicates and correcting inaccurate or outdated information, improving the reliability of data used for reporting and decision-making. I also supported CRM workflow improvements by helping structure how information was stored, accessed, and updated, making it easier for the team to use and improving efficiency in reporting and daily operations. I handled high-volume data entry and general administrative tasks, maintaining consistent accuracy and ensuring records were kept up to date and accessible, supporting the operational foundation of the campaign and reducing errors or missing information. By the end of my time there, I had become the main point of contact for operations and coordination, supporting multiple areas at once and keeping everything organized and on track through consistent follow-through and attention to detail.

Warehouse Logistics Assistant

Ecommerce • Full time

Jan 2025 - Mar 2025 • 2 mos

As a Warehouse Logistics Assistant at Ausma Electrical and Lighting, I managed inventory accuracy and order fulfillment in a fast-paced e-commerce environment. I used warehouse management software to track stock, pick orders, and ensure every item was correctly recorded and accounted for. I oversaw the packing process, making sure all orders were prepared according to shipping requirements and quality standards before dispatch. I also managed a small team, delegating tasks and coordinating daily workflows to meet tight deadlines without compromising accuracy or quality. Beyond day-to-day operations, I maintained inventory accuracy by monitoring stock levels, identifying discrepancies, and keeping systems up to date. I was responsible for ensuring every order was picked, packed, and shipped correctly, with attention to detail and efficiency at every stage. Through this role, I developed strong skills in inventory tracking, team coordination, and maintaining accuracy under pressure