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Fiverr Pro
Italiano
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Sammy Oganezov
@soganezov
Multilingual Customer Support l Hospitality Expert
Emirati Arabi Uniti
Inglese, Russo
Chi sono
Hello! I’m Sammy, a multilingual customer support specialist with experience in hospitality and guest services. I speak English and Russian fluently, allowing me to assist diverse customers and deliver high-quality support.
I specialize in chat and email support, guest communication for hotels and Airbnb, travel assistance, and English–Russian translation. With a hospitality background, I value fast responses, professionalism, and great customer experience. Reliable and detail-oriented, I’m focused on excellent service. Let’s work together!
Competenze
Sammy Oganezov
offline •
Tempo di risposta medio: 1 ora
Consulta i miei servizi
Messaggistica ed email
I will manage your airbnb guest communication
Esperienza lavorativa
Front Services Supervisor
Atlantis Resort
Aug 2022 - Mar 2026 • 3 yrs 7 mos
As a Front Services Supervisor at Atlantis The Royal, I led daily guest operations in a fast-paced, luxury hospitality environment, ensuring exceptional service standards for an international clientele. I supervised and trained front desk teams, handled VIP arrivals, resolved complex guest inquiries, and coordinated closely with housekeeping, concierge, and reservations to deliver seamless guest experiences. This role strengthened my expertise in customer support via chat, email, and in-person communication, as well as my ability to manage high-volume requests with efficiency and professionalism. My multilingual skills in English and Russian allowed me to connect with diverse guests, provide personalized assistance, and support translation needs when required. Key achievements include consistently maintaining high guest satisfaction scores, improving response times, and contributing to positive online reviews. This experience directly supports my freelance services in customer support, translation, and hotel/Airbnb guest communication, where I focus on delivering reliable, detail-oriented, and high-quality service.
