Solene D

Product Manager

Jan 2025 - Present • 1 yr 5 mos

At Odasie, I lead the design, development, and optimization of tailor-made travel products for the French-speaking market across Thailand, Malaysia, and Southeast Asia. In this role, I oversee the full product lifecycle, from market research and supplier negotiations to pricing strategy and operational implementation. I design and develop more than 120 customized itineraries annually, ensuring each product reflects client expectations, market trends, and operational feasibility. I also created and currently manage four signature group tour programs, representing eight annual departures for small groups of 4 to 12 travelers. A key part of my role involves building and maintaining strong partnerships with approximately 200 local suppliers, including hotels, transport providers, guides, and activity operators, negotiating competitive rates and ensuring high service standards. I am responsible for preparing detailed costing structures and pricing strategies to maximize profitability while maintaining product competitiveness. Working closely with the sales and operations teams, I ensure seamless coordination between departments to guarantee smooth execution and exceptional customer experiences. Through ongoing analysis of customer feedback and market performance, I continuously refine and improve our travel products to enhance quality, guest satisfaction, and commercial performance. Key achievements: - Designed and launched 120+ tailor-made itineraries per year across multiple Southeast Asian destinations - Developed and managed 4 group tour products with recurring annual departures - Strengthened supplier partnerships and negotiated competitive commercial agreements - Improved operational efficiency through close cross-functional coordination - Enhanced product quality through continuous feedback analysis and strategic product optimization

Senior Travel consultant - French Market

Dec 2022 - Jan 2025 • 2 yrs 1 mo

As Senior Travel Consultant for the French market, I managed the full client journey from initial inquiry through post-trip follow-up, creating highly personalized travel experiences tailored to each client’s expectations. I specialized in designing bespoke itineraries for direct French-speaking clients, providing expert travel advice and ensuring a high level of personalized service throughout the booking process. I worked closely with the sales and operations teams to coordinate travel documentation, booking processes, and itinerary compliance for FIT travel arrangements. I also acted as a key point of contact for clients during their travels in Thailand, providing on-the-ground support and resolving issues quickly and efficiently to ensure smooth travel experiences. Key achievements: - Delivered personalized service to French-speaking FIT clients from inquiry to trip completion - Created tailor-made itineraries aligned with individual client preferences and budgets - Supported operational compliance and documentation processes - Provided responsive in-destination assistance and client support in Thailand