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sortedbyrobyn

Robyn D.

@sortedbyrobyn

Customer Experience and Admin Support

Sudafrica
Inglese, Afrikaans
Alcune informazioni sono riportate in lingua inglese.
Chi sono
Hi, I’m Robyn. I help small businesses improve customer communication and organise the admin behind the customer journey. My experience includes onboarding, reservations, guest relations, operational admin, team coordination and process improvement. I’m especially good at turning messy or inconsistent information into clear, professional and practical tools such as email templates, onboarding packs, SOPs, checklists, FAQs and guest communication that businesses can use every day.... Continua a leggere

Competenze

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sortedbyrobyn
Robyn D.
offline • 

Consulta i miei servizi

Copywriting per e-mail
I will create professional customer service email templates for your business
A partire da60 USD / progettoMaggiori dettagli
Copywriting per e-mail
I will rewrite your difficult customer email professionally
A partire da15 USD / progettoMaggiori dettagli

Esperienza lavorativa

Not Found

Full time • 7 yrs 5 mos

Onboarding Manager

Nov 2024 - Present • 1 yr 10 mos

Manage the customer onboarding journey from order through to operational handover, including customer communication, document collection, follow-ups, issue resolution, internal coordination and process improvement. Responsible for maintaining a clear and professional customer experience while coordinating across multiple internal teams and managing high volumes of customer interactions.

Reservations & Communications

Mar 2023 - Nov 2023 • 8 mos

Managed reservations and guest communication across three South African properties, from initial enquiry through to arrival. Handled payment follow-ups, booking updates, itineraries, dietary requirements, special occasions, post-stay feedback, online booking platforms, sales reporting and cancellations/refunds.

Experience Expert

Jan 2016 - Dec 2020 • 4 yrs 11 mos

Worked directly with clients to create tailored touring experiences and itineraries. Matched guides, activities and travel options to guest preferences and budgets, checked availability and feasibility, prepared proposals and managed client communication through to confirmation.