
Brit M.
Project and Operations support for busy teams that need calm, clear execution
Competenze

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Esperienza lavorativa
Agency
Freelance • 7 yrs 5 mos
Senior Account Manager
Oct 2025 - Dec 2025 • 2 mos
- Supported day-to-day execution for U.S.-based client accounts, managing priorities, timelines, deliverables, client communication and follow-up - Delivered 4 distinct product campaign launches within 2 months for a high-risk client, restoring trust and stabilizing account performance - Managed client expectations and prioritization in a busy agency environment, keeping internal teams aligned on next steps, open items and deadlines
PMO Director / Operations Lead
Aug 2024 - Aug 2025 • 1 yr
- Owned production and delivery operations across a 30-person digital agency, overseeing 3 to 4 Project Managers and driving execution standards across client projects - Improved pipeline efficiency by 80% through workflow optimization, resource planning and timeline forecasting, giving leadership and project teams better visibility into capacity, priorities and delivery risks - Owned ClickUp workflows, project management processes, SOPs and QA/Dev checklists, improving consistency, handoffs and predictability across remote teams - Led a client-facing AI initiative, coordinating development, scope and implementation across evolving requirements while keeping stakeholders aligned on priorities and delivery progress.
Senior Project Manager
May 2018 - Aug 2024 • 6 yrs 3 mos
- Managed 9+ concurrent web and mobile projects using hybrid methodologies, delivering within scope, budget and timelines - Served as escalation point, resolving technical and delivery challenges while maintaining strong client relationships and a 90% retention rate - Delivered an award-winning website redesign for a global asset manager, overcoming compliance and technical barriers to earn Asset Manager Website of the Year 2023 - Applied AI-assisted risk identification to reduce project exposure by 30%, improving planning accuracy and delivery predictability - Led remote, cross-cultural teams with clear communication and trust-building practices to achieve consistent delivery outcomes