Steven Builds

AI Voice Agent Developer — Appointment Booking

Coaching • Freelance

Jun 2026 - Aug 2026 • 2 mos

Built an AI voice agent for a financial coaching practice to answer common questions and book appointments. The project focused on making scheduling easier for callers and reducing routine call handling for the practice. Designed the conversation around two main needs: getting information about the practice and arranging an appointment. Structured the flow to guide callers from their initial enquiry toward a clear next step, with an emphasis on understandable responses and straightforward booking interactions. Used a multi-intent approach so the agent could handle both questions and scheduling within the same conversation. This supported callers who needed more information before deciding to book. Focused the experience on the administrative side of the practice, helping prospective clients access information and arrange time with a coach. The intended benefits were less scheduling back-and-forth, more consistent enquiry handling, and more staff time available for client service. The completed portfolio project demonstrates how an AI voice agent can connect routine phone enquiries with appointment booking, creating a more convenient path from initial interest to a scheduled conversation.

WhatsApp Chatbot Developer — Surf Shop Order Support

Surf Plank • Freelance

Nov 2025 - Dec 2025 • 1 mo

Built a WhatsApp chatbot for TidalWave Surf Shop to answer order-status enquiries and common product questions. The project focused on making customer support more convenient while reducing repetitive questions handled by the shop’s team. Designed the conversational flow around two everyday customer needs: checking an order and finding product information. Used WhatsApp as a familiar communication channel so customers could ask questions without switching to a separate support platform. Organized the responses around clear, relevant information, with the aim of reducing unnecessary back-and-forth and helping customers understand their next step. For product enquiries, the focus was on supporting purchase decisions; for order enquiries, it was on making post-purchase communication easier. The finished portfolio project demonstrates a practical use of chatbot automation in retail: handling routine support conversations so staff can devote more attention to enquiries that need personal assistance. The intended benefits were faster access to information, a smoother customer experience, and less manual repetition for the business.

WhatsApp Chatbot Developer — Restaurant Reservations

Restaurant Mamuschka • Freelance

Aug 2025 - Oct 2025 • 2 mos

Built an AI-powered WhatsApp chatbot for a restaurant to handle reservation requests and answer common guest questions. The project focused on making booking enquiries more convenient for customers and reducing repetitive messages handled by restaurant staff. Designed the conversation around helping guests move from an initial enquiry to a clear reservation request. The goal was to simplify the exchange of booking details and reduce the back-and-forth involved in managing requests manually. Included responses to common restaurant questions so guests could find relevant information within the same conversation. Used an approachable conversational style to make the interaction straightforward and welcoming. Kept the workflow focused on practical hospitality needs: easier access to information, organized reservation enquiries, and less time spent answering routine questions. This approach was designed to help staff balance incoming messages with serving guests in the restaurant. The completed portfolio project demonstrates how a WhatsApp AI chatbot can support restaurant communication and streamline reservation handling through a channel customers already use.