Angelicafonseca

Remote Virtual Assistant & Operations Support

Build Wise Consultants • Part time

Jul 2024 - Present • 1 yr 11 mos

• Handled inbound and outbound calls in English for confirmation and status updates of insurance estimation cases. • Coordinated and assigned daily tasks to an international remote team of 4 specialists based in Pakistan: a front-end developer, a back-end developer, a photo processing specialist, and an administrative support agent. • Collaborated in the design and functional planning of the company's new website and case-tracking automation systems, creating mockups and workflow documentation using AI tools. • Organized and structured case information to ensure accurate tracking and follow-up across all active claims. • Managed contractor invoicing and billing, ensuring timely and accurate payment processing. • Automated data organization workflows using Google Sheets and Google Apps Script, significantly reducing manual processing time. • Worked with JobNimbus, Xactanalysis, Alacrity, and Symbility for case management and estimation tracking.