Sfoglia categorie
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Fiverr Pro
Italiano
$
USD
Suvetha A
@suvetha_a
Technical Implementation Manager for SaaS , Onboarding and CRM Setup
India
Inglese, Tamil
Chi sono
Hi, I’m Suvetha, a SaaS professional with 5+ years of experience in technical implementation and customer success. On Fiverr, I help businesses with customer onboarding, CRM setup, product walkthroughs, and help center documentation. I have hands-on experience with platforms like Zoho, HubSpot, Salesforce, Zendesk, Freshdesk, and Bitrix24, and have also worked on implementing AI assistants to improve support workflows. I enjoy simplifying complex systems and helping teams deliver a better customer experience.
Competenze
Suvetha A
offline •
Tempo di risposta medio: 192 ore
Consulta i miei servizi
Gestione CRM
I will crm setup hubspot zoho salesforce zendesk implementation
Esperienza lavorativa
Technical Implementation Manager
ZoomInfo • Full time
Nov 2023 - Jul 2025 • 1 yr 8 mos
Successfully implemented ZoomInfo solutions within complex CRM/MAT environments (Salesforce, Marketo, HubSpot, Eloqua, Microsoft Dynamics). Deep understanding of API integrations, data transformations, email protocols, OAuth, and CRM workflows. Demonstrated ability to diagnose and resolve technical issues related to ZoomInfo integrations and platform functionalities. Built strong relationships with clients, effectively communicated technical concepts, and customized solutions to meet specific business needs. Worked closely with sales, support, engineering, and product teams to ensure seamless project execution and client satisfaction. Developed clear and concise technical documentation, including how-to guides and troubleshooting tips. Identified and escalated product defects and feature requests to drive product enhancements.
Product Specialist
Freshworks • Full time
Feb 2023 - Nov 2023 • 9 mos
Helping customers setup their CRM environment and assist them performing various actions like Data importing and Migration from other CRM In-depth understanding of customer’s business practices and operating environment and educate optimal system usage. Collaborate with presales and CSM to maintain healthy interaction with the client. Analyze technical requirements and prepare content for the product team (Feature requests). Troubleshoot CRM related queries and assist them within the Stipulated time. Dedicated technical support, deliver chat-based support and email support to customers. Serve as the main point of contact for clients during the migration process from other CRM, addressing inquiries and troubleshoot
Technical Support Engineer
Ulgebraz Technologies India Pvt Ltd • Full time
Aug 2020 - Feb 2022 • 1 yr 6 mos
Conducted demos and provided technical support for the customers all over the world. Training the customers with implementation of products developed for Zoho and other CRM product Conduct online demo for the products developed for several CRM platforms: Zoho CRM, Hubspot, Freshworks and other third-party CRM applications. Conduct in-depth product demonstrations, training sessions, and workshops for clients, addressing their specific needs and use cases. Created help guides and videos for the products for onboarding assistance.
