Sfoglia categorie
Esplora
Fiverr Pro
Italiano
$
USD
Tanja P.
@tanja_cs
Customer Support Specialist and Webshop Admin
Bosnia-Erzegovina
Inglese, Serbo
Chi sono
I help growing eCommerce and SaaS businesses deliver professional, structured and reliable customer support.
With more than 5 years of experience in customer service and digital operations, I understand that support is not just answering emails - it is protecting your brand, increasing retention and creating loyal customers.
• Email and chat support
• Order management and tracking
• Complaint resolution
• Process improvement
• Brand voice consistency
If you are looking for a responsible, structured and calm support agent, not just a freelancer, let’s build something long-term.
Competenze
Tanja P.
offline •
Consulta i miei servizi
Assistenza clienti
I will be your dedicated customer support agent
Esperienza lavorativa
Webshop Admin & Customer Support Specialist
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Apr 2021 - Feb 2026 • 4 yrs 10 mos
Managed customer support operations for multiple brands through an agency, training new agents, and leading a team of 5–10 agents. - Platforms: Shopify, WooCommerce - Customer Support & Dispute / Chargeback resolution (Helpscout, Reamaze, Freshdesk, Zendesk, Trello, ClickUp, Monday, Trengo, Klarna MP, PayPal RC) - SEO Copywriting & Product Listing
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