Tanja P.
Customer Support Specialist and Webshop Admin
Competenze
Consulta i miei servizi

Esperienza lavorativa
Webshop Admin & Customer Support Specialist
DIGI • Full time
Apr 2021 - Feb 2026 • 4 yrs 10 mos
Managed customer support operations for multiple brands through an agency, training new agents, and leading a team of 5–10 agents. - Platforms: Shopify, WooCommerce - Customer Support & Dispute / Chargeback resolution (Helpscout, Reamaze, Freshdesk, Zendesk, Trello, ClickUp, Monday, Trengo, Klarna MP, PayPal RC) - SEO Copywriting & Product Listing
Webshop Admin & Customer Support Specialist
ALEQUI • Full time
Jan 2023 - Feb 2026 • 3 yrs 1 mo
- Customer Support (email, chat) + communication with the warehouse Marketing: - Newsletter (Klaviyo), Instagram (collaboration with brand ambassadors & content creation), organizing sale campaigns, Market research (Scope) - Light website adjustments - Creating Product pages & Collections
Copywriter & Localization Specialist
Mavens of London • Freelance
Jan 2020 - May 2025 • 5 yrs 4 mos
Managed localization of official website content for the Serbian market, including English-to-Serbian translation, SEO keyword research, on-page optimization, and internal link structuring.