
TAUHEED AHMAD
Customer Support Specialist, Virtual Assistant, Client Relationship Management
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Customer Relationship & Recovery Specialist
Fintech • Freelance
Aug 2025 - Present • 11 mos
As a Customer Relationship & Recovery Specialist, I have hands-on experience in managing customer communication, resolving queries, handling follow-ups, and maintaining professional relationships with clients. My role involves understanding customer concerns, providing effective solutions, managing payment coordination, handling objections, and ensuring smooth communication while following company policies and standards. Through this experience, I have developed strong skills in customer support, client relationship management, negotiation, problem-solving, sales support, and professional communication. I focus on delivering a positive customer experience, maintaining trust, and helping businesses improve their customer handling process through reliable and organized support.