Basit Ali

Customer Success Engineer - SFDC

Business Solutions & Services (BSS) • Full time

Feb 2022 - May 2024 • 2 yrs 3 mos

Managed SFDC support across company divisions in over 70 countries. • Collected and analyzed client feedback on a quarterly basis to drive performance improvements and business growth. • Coordinated with associate teams through the deployment phase to ensure deadlines were met. • Conducted meetings with new affiliates to gather requirements. • Oversaw product-based business agendas in alignment with client requirements. • Trained new resources and affiliates on company products and business processes. • Engaged in technical aspects involving communication with both customers and internal teams. • Ensured quality and authenticity of the entire project through regular meetings and adherence to dedicated timelines, resulting in no tasks exceeding SLA from the entire team.