Sfoglia categorie
Esplora
Fiverr Pro
Italiano
$
USD
Reinette N
@teejayrenee
Saas Customer Support Intercom and Email Support
Svezia
Inglese
Chi sono
I help SaaS founders and teams manage their customer support efficiently through professional email and helpdesk support — ensuring users feel supported and stay engaged with your product.
What I can help you with:
• Email-based customer support
• Helpdesk ticket management (Zendesk, Intercom, Freshdesk)
• Responding to user questions clearly and professionally
• Bug reports & internal escalation
• Feature inquiries and account-related issues
• Maintaining a consistent brand voice
Why work with me:
• Fluent English & strong written communication
• Calm, professional, and user-focused
Competenze
Reinette N
offline •
Consulta i miei servizi
Assistenza clienti
I will provide saas customer support via chat, email and helpdesk
Esperienza lavorativa
Hairdresser
Renee's Beauty Parlor • Lavoratore autonomo
Jan 2012 - Oct 2025 • 13 yrs 9 mos
I worked as a hairdresser until last year and funded my online learning by working alongside my hairdressing career. During this time, I developed strong customer service, communication, and problem-solving skills while working directly with clients in fast-paced environments.
Website Owner & Customer support
Urban Bliz • Lavoratore autonomo
Jan 2020 - Mar 2023 • 3 yrs 2 mos
Built and managed my own website, handling all aspects of customer support and client communication. Responded to customer inquiries via email and messaging, resolved issues, processed refunds, and maintained a positive customer experience. Managed day-to-day operations, followed self-created support guidelines, and ensured timely and professional responses to customers. This role strengthened my problem-solving, communication, and customer service skills in an online business environment.
Receptionist
Deutches Haus Swakopmund Namibia • Full time
May 2005 - Nov 2010 • 5 yrs 6 mos
I have experience working in reception and administrative roles, handling client check-ins and check-outs, managing front desk communication, and supporting daily operations. I worked closely with admin tasks and assisted in overseeing wait staff to ensure smooth service and a positive customer experience. I’m professional, organized, and comfortable interacting with clients in fast-paced environments. I focus on clear communication, problem-solving, and maintaining a welcoming and efficient front desk.
