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Knowledge Trainer
MetLife • Full time
Aug 2017 - Jan 2023 • 5 yrs 5 mos
Worked as an associate for 2 years in MetLife and then got promoted to knowledge trainer after completing the certification in US Insurance inbound process, where I gained expertise in Life insurance and other. Other Expertise includes: Team handling Efficient in conducting Team meeting Process expert US Insurance US Tax Cost basis ACH & check review/audit. Suspense transactions Dashboard Macros PPT Chat-GPT Inventory Quality audits MIS reporting Work allocation Daily Reporting