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Quality Assurance Specialist
Cox Automotive • Full time
Jun 2018 - Feb 2021 • 2 yrs 8 mos
*Maintain an online e-doc that has been used as a guidebook across multiple departments to document all training material, processes, and business rules. ▪ Inspected and analyzed over 900 Quality Assurance cases within Salesforce monthly ▪ Entered and completed over 150 Order Entry and 80 Cancellation cases within the queues using Salesforce monthly ▪ Complied with Contract Entry, Cancellation, and QA SLA, which resulted in a faster contract delivery rate and higher Client satisfaction ▪ Participated and contributed to the success of an automated system that helps assist with the Order Entry fulfillment process ▪ Completed 150+ Order Entry or Cancellation projects before the given 1 - 3 day deadline. ▪ Assisted and collaborated with different teams within the organization to assist with the Covid Relief initiative ▪ Pivoted to Provide relief to different departments experiencing backlog during the Covid Relief initiative