t
tlbentley1

Terri B

@tlbentley1

IT procedures, onboarding checklists and support documentation

Stati Uniti
Inglese
Alcune informazioni sono riportate in lingua inglese.
Chi sono
I help IT teams turn scattered notes into clear SOPs, onboarding checklists, and support guides. My background includes more than 10 years in enterprise IT, onboarding ownership across 48 locations, and coaching approximately 14 technicians. I document prerequisites, responsibilities, exceptions, and completion checks so instructions are useful in daily work. I welcome clearly scoped projects based on your approved source material. My portfolio example is fictional and demonstrates my approach.... Continua a leggere

Competenze

t
tlbentley1
Terri B
offline • 
Tempo di risposta medio: 1 ora

Consulta i miei servizi

Scrittura tecnica
I will write clear IT sops and onboarding checklists
A partire da200 USD / progettoMaggiori dettagli

Portfolio

Esperienza lavorativa

Texas.gov

Network Specialist II

Texas.gov

Jan 2019 - Present • 7 yrs 8 mos

Own IT onboarding and support documentation across 48 locations serving more than 2,000 users. Create SOPs, checklists, knowledge-base articles, and training materials; standardize workflows; investigate recurring issues; and coach approximately 14 technicians.