Sfoglia categorie
Esplora
Fiverr Pro
Italiano
$
USD
Tom H
@tom_haynes23
CRM Specialist
Regno Unito
Inglese
Chi sono
I am a CRM specialist with extensive experience in digital marketing, influencer management, and CRM strategy. I specialize in executing impactful campaigns, automated flow journeys and data capture for elite sports brands, managing high-profile athlete partnerships, and driving significant commercial growth through data-driven strategies.
Competenze
Tom H
offline •
Tempo di risposta medio: 1 ora
Consulta i miei servizi
gestione campagne
I will create a high converting CRM strategy and customer journey
Portfolio
Esperienza lavorativa
CRM Content Lead
JD Sports • Full time
Oct 2022 - Present • 3 yrs 10 mos
I have extensive experience leading CRM strategy and customer communications for a global sportswear brand, managing campaigns across football, rugby, motorsport and lifestyle partnerships. In my role at Castore, I developed and executed data-driven CRM strategies designed to improve customer engagement, retention and commercial performance. I managed CRM activity across 10+ international partners, creating tailored customer journeys, email campaigns and content strategies that connected audiences with brands and products. Key achievements include growing partner CRM accounts by 222% through stronger relationship management, optimising sponsorship rights, and identifying opportunities to expand marketing capabilities. I also regularly analysed campaign performance and customer behaviour to improve messaging, segmentation and the overall customer experience. My experience allows me to support businesses with CRM strategy, email marketing, customer journey optimisation, campaign planning and creating engaging communications that turn audiences into loyal customers.
