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Hugo
@tom_oweet
Technical Writer : Network Docs and IT Support : 10 Yrs Telecom NOC
Nigeria
Inglese
Chi sono
As a telecom engineer leading a regional NOC team across multi-vendor NE (Cisco, Nokia, Huawei & Ericsson), I write precise documentation—SOPs, runbooks & incident reports—that keep complex systems running
My technical content is highly accurate, structured for seamless handoffs, & built for high-pressure environments where clarity is critical
How I can help:
Technical documentation, SOPs, & runbooks
Structured process documentation & reporting
Network/IT troubleshooting support & consulting
Python scripting for automation & reporting
Available evenings & weekends with quick turnaround times
Competenze
Hugo
offline •
Consulta i miei servizi
Scrittura tecnica
I will write clear technical documentation, sops, and runbooks
Esperienza lavorativa
Telecom Engineer / Team Lead Regional Operations
Huawei • Full time
Feb 2019 - Present • 7 yrs 5 mos
● Supervise cross-functional NOC engineering teams, coaching and mentoring 50+ engineers on fault resolution, CoS/QoS optimization, and escalation procedures. ● Act as primary escalation point for major network incidents, engaging directly with customers to align on expectations and service design clarifications and re-evaluating troubleshooting approach against design reality—customer pick-up point, use case, and other overlooked considerations—to accelerate resolution. ● Analyze Huawei OptiX ASON automatic reroute behavior during backbone fiber cuts, correlating service tunnel interruptions with BFD session flaps to isolate root causes on transport-layer incidents. ● Collaborate with fiber vendor support teams on last-mile fiber interruptions, diagnosing TX/RX core degradation and metro fiber infrastructure faults affecting enterprise service continuity. ● Develop and enforce SOPs for incident management and change control, reducing ticketing and escalation times by 20% through streamlined workflows; own change requests and audits for carrier services (BGP, OSPF, VLANs), ensuring 24/7 uptime in a shift-based environment.
