Tonya Ciera

Professional Foundation: Sales, Service & Logistics

Early Career Development • Full time

May 2010 - Present • 16 yrs

Early Career Development Before transitioning into corporate operations and medical affairs, I spent a decade mastering the fundamentals of business from the ground up. My early career was spent in the high-volume worlds of sales, retail, and hospitality. This is where I developed the work ethic and "on-the-fly" problem-solving skills that now define my operational standards. Key Experience Areas: Revenue-Driven Sales: Years of experience in commission-based furniture sales taught me the importance of follow-through, managing complex transactions, and keeping a focus on the bottom line. Logistics & Order Management: Working within a corporate headquarters, I managed the digital flow of high-volume orders, ensuring that back-end logistics moved as fast as the front-end sales. Client Relations & Diplomacy: My background in retail and hospitality developed my ability to handle diverse personalities and high-pressure situations with a grounded, calm authority. The Operator Advantage: I bring a rare combination of "front-line" hustle and "back-office" precision. Whether you are a business owner or an operations leader, I understand that your systems need to be as strong as your reputation. I don’t just process tasks; I look for ways to make your entire workflow more sustainable.

Medical Affairs - Administration Assistant

Centene- Meridian Health Plan MI • Full time

Apr 2018 - Apr 2024 • 6 yrs

Meridian Health Plan (6 Years) Executive Medical Administrative Assistant | Medical Affairs & Operations During my 6-year tenure at Meridian Health Plan, I served as a critical operational bridge between Member Services and Medical Affairs. I was responsible for the administrative precision required by Medical Directors and healthcare executives. Key Achievements & Responsibilities: Policy & Procedure Management: Acted as the final checkpoint for reviewed policies, ensuring accurate deployment and version control across internal and external websites. Strategic Scheduling: Managed complex Medical Director calendars, including on-call rotations and hospital-based peer-to-peer appointments. Corporate Documentation: Created and formatted high-level policy documents for corporate meetings and executive review. Operational Oversight: Streamlined communication channels between various departments to ensure compliance and workflow efficiency. Why this matters for your project: My experience in a high-stakes, regulated environment like Meridian means I bring a level of discipline, confidentiality, and technical accuracy that general virtual assistants cannot provide.

Operations Supervisor

Republic Parking Systems (RPS) • Full time

May 2016 - Apr 2018 • 1 yr 11 mos

Operations Supervisor | Full-Lifecycle Systems Management My tenure with the City of Ann Arbor was a masterclass in operational scaling. I earned my way to a supervisory role by mastering every level of the department's infrastructure—starting as a Cashier, advancing to Utility & Inventory Specialist, and ultimately being appointed Operations Supervisor. Key Milestones of Progression: Supervisory Leadership: Orchestrated daily logistics across multi-site facilities, managing the intersection of personnel, safety protocols, and real-time technology systems. Systems & Data Integrity: As a Utility Specialist, I conducted comprehensive physical audits and inventory of parking structures. This "ground-up" data collection was the foundation for the city’s operational reporting and resource allocation. Revenue & Public Interface: Started at the front-line cashier level, mastering the high-volume financial transactions and public diplomacy required to maintain the city’s professional reputation. Agile Problem Solving: Acted as the senior point of escalation for complex logistical and technical issues, ensuring 24/7 operational continuity. The Operator Advantage: I don’t just manage systems from a distance; I’ve built them from the ground up. Having personally managed inventory and front-line revenue, I bring a rare "practical precision" to your business. I know how to look at the smallest data point and understand its impact on your bottom line.