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Esplora
Fiverr Pro
Italiano
$
USD
Tuna
@tunaicen
AI Automation and Workflow Specialist
Turchia
Turco, Inglese
Chi sono
I build automation systems that work in production, not just in demos. Using Make.com, multi-LLM orchestration, and API integrations, I help businesses eliminate manual work and build reliable AI-driven workflows. If it's repetitive, it gets automated. If it's broken, it gets fixed.
My website:
Competenze
Tuna
offline •
Consulta i miei servizi
Integrazioni IA
I will build a make automation workflow that works
Esperienza lavorativa
CSR
Teleperformance
Dec 2022 - Jul 2024 • 1 yr 7 mos
Handled customer support for Nike's digital platforms via Salesforce CRM. Provided bilingual (Turkish/English) assistance with app troubleshooting, order tracking, returns, and exchanges. Identified coordinated fraud pattern exploiting gift card policies; escalated findings to supervisors, resulting in policy adjustment to prevent further revenue loss. Experimented with early AI tools (ChatGPT 3.5) to generate email response templates, reducing manual drafting time. Managed high-volume support interactions across phone, chat, and email channels. Transferred to Turkish line of business until Nike contract concluded
