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Esplora
Fiverr Pro
Italiano
$
USD
Sabrina Schuler
@twelve_arches
CX Designer
Stati Uniti
Inglese, Spagnolo
Chi sono
I am a Customer Service Designer dedicated to helping companies retain clientele (B2B-B2C) through intentional journeys and brand identity. As the founder of 12 Arches, I diagnose gaps between brand intention and customer perception to build scalable systems. I specialize in journey mapping, operational strategy, and translating customer feedback into actionable product insights.
Competenze
Sabrina Schuler
offline •
Tempo di risposta medio: 2 ore
Consulta i miei servizi
Strategia di business e innovazione
I will audit customer experience and identify why customers are leaving
Portfolio
Esperienza lavorativa
CX Service Operations Consultant
Ripple • Freelance
May 2022 - Jul 2026 • 4 yrs 2 mos
RippleMatch's promise to employers depends on engaged, confident candidates. Every gap in the candidate experience weakened that promise, creating downstream risk to the platform's core revenue relationship. I built the communications infrastructure, feedback systems, and operational architecture needed to deliver a consistent, scalable candidate experience that protected the platform's value on both sides of the marketplace.
