Jacinta O

Medical virtual assistant

Health.gov • Freelance

Jan 2024 - Present • 2 yrs 7 mos

Manage EHR documentation, patient data entry, and clinical records for remote healthcare clients, ensuring zero-error accuracy and full confidentiality compliance. - Coordinate patient scheduling, appointment confirmations, and calendar management using Google Calendar and Acuity Scheduling. - Handle medical inbox management — triaging emails, responding to patient queries, and escalating urgent clinical communications. - Prepare clinical summaries, structured reports, and medical documentation, translating complex information into clear written records. - Support telehealth operations via Zoom for Healthcare and Doxy.me, ensuring smooth virtual consultations and follow-up documentation. - Conduct lead generation and CRM management for private practice clients using HubSpot, building and maintaining prospect pipelines. - Utilise Asana and Trello to manage multiple client projects simultaneously, maintaining productivity and meeting all deadlines independently.