
Umar Zahid
eBay Account Management
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eBay
Freelance • 2 yrs 1 mo
ebay account manager
Apr 2026 - Present • 5 mos
I have been managing an eBay UK store since April 2026, focusing on product research, listing optimization, order management, and sales growth. Within my first 3 months, I generated over £4,000 in sales while maintaining approximately 40% ROI. I have hands-on experience in eCommerce, dropshipping, product hunting, and managing day-to-day eBay operations.
eBay Store Manager
Sep 2025 - Present • 1 yr
Managing the eBay store for ExoTerra Global across multiple categories including Health & Beauty, Home & DIY, Fashion, Collectables and Pet Supplies. Key responsibilities: - Listing creation and optimisation with category-specific keyword research - Competitor-based pricing and promoted listings strategy - Daily inventory, order fulfilment and buyer communication management - Monitoring and improving account health metrics (defect rate, delivery performance, case resolution) - Analysing sales data across categories to identify top-performing products and reallocate focus accordingly Achieved eBay Top-rated Seller status through consistent account health and service standards, while managing a multi-category catalogue that required distinct pricing and marketing approaches per category.
eBay Store Manager
Oct 2025 - Jun 2026 • 8 mos
Managing the eBay store for CrownGate Commerce Ltd, a UK-based e-commerce business. Key responsibilities: - Rebuilt and optimised product listings — keyword-researched titles, complete item specifics, improved photos and descriptions - Competitor-based pricing strategy across the catalogue - Ran Promoted Listings campaigns focused on products with proven conversion - Daily management of inventory, order processing and buyer messages - Tracked seller performance metrics in Seller Hub to keep account health strong Turned around a stalled store by fixing listing fundamentals first, then scaling promoted spend only on items that were already converting — resulting in consistent growth in sales, buyers and units sold over the reporting period.