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Umar
@umar_zohoemail
Zoho Email Automation Expert
Stati Uniti
Inglese
Chi sono
I help businesses stop losing customers after the first purchase by building high-converting Zoho email flows and customer journey automation systems.
I create abandoned cart recovery, post-purchase sequences, re-engagement campaigns, lead nurturing workflows, onboarding emails, upsell automation, customer segmentation, and behavior-based triggers designed to increase repeat purchases and reduce customer drop-offs.
If customers stop opening emails, stop buying, or disappear after checkout, I build systems that bring them back and turn one-time buyers into loyal customers.
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Competenze
Umar
offline •
Consulta i miei servizi
Supporto per piattaforme email
I will create zoho email automation flows for repeat sales and customer retention
Esperienza lavorativa
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Zoho Email Automation Customer Retention and Repeat Sales Specialist
Fiverr
Sep 2023 - Present • 2 yrs 11 mos
Worked with multiple Shopify and WooCommerce ecommerce brands to build advanced Zoho Campaigns and Zoho CRM automation systems focused on customer retention and repeat purchases. Designed abandoned cart recovery sequences, post-purchase email journeys, VIP customer segmentation, re-engagement campaigns, and behavior-triggered workflows that helped businesses recover lost customers and increase repeat sales. For a fashion ecommerce store, I rebuilt their entire customer journey automation using Zoho Campaigns and Zoho Flow, resulting in a 37% increase in repeat purchases within 90 days and a significant reduction in abandoned carts. I also created onboarding and upsell email systems for a skincare brand that improved customer engagement and boosted email open rates from 18% to 42%. Most projects were completed for ecommerce businesses, coaching brands, and subscription-based businesses looking to automate customer communication, increase retention, and maximize customer lifetime value.
