Sfoglia categorie
Esplora
Fiverr Pro
Italiano
$
USD
Umber Shahzad
@umber_shahzad
Fraud Analyst and Customer Support Specialist
Pakistan
Inglese, Urdu, Hindi, Punjabi
Chi sono
Former fraud team leader on an international fintech account, with 3+ years in fraud analysis, customer support, and team leadership. I help online stores fight chargebacks, catch fraudulent orders, and give their customers fast, professional support. Clear English, detail-focused, and available across US and UK time zones.
Competenze
Umber Shahzad
offline •
Consulta i miei servizi
Gestione store e-commerce
I will write chargeback dispute responses and review orders for fraud
Assistenza clienti
I will be your chat and email customer support agent
Esperienza lavorativa
Mindbridge
Full time • 3 yrs 9 mos
Fraud Team Leader (Taptap Send account)
Sep 2023 - Aug 2026 • 2 yrs 11 mos
Worked at Mindbridge (BPO) on the Taptap Send account, an international money transfer app. Progressed from Customer Support (Sep-Dec 2023) to Fraud Analyst (Dec 2023-Jul 2024), Operations Team Leader (Jul 2024-Feb 2025), and Fraud Team Leader (Feb 2025-Aug 2026). Reviewed transactions for fraud, investigated suspicious activity, handled customer chat and email support, led a team of agents, trained new agent batches, and mentored team members on fraud review and support quality.
Customer Support Agent (foodpanda account)
Aug 2022 - Jun 2023 • 10 mos
Worked at Mindbridge (BPO) on the foodpanda account. Handled customer chat and email support, resolving order issues, refunds, and complaints.
