Samy

AI Voice Agent Developer

Kwork • Freelance

Feb 2026 - Present • 4 mos

At Kwork, I work as an AI Voice Agent Developer, helping businesses automate customer communication, lead handling, appointment scheduling, and sales conversations through advanced AI-powered voice systems. My role focuses on designing and deploying intelligent voice agents that can handle both inbound and outbound calls naturally, efficiently, and at scale. I have built and managed AI voice solutions for local businesses and B2B companies across different industries, including healthcare, real estate, logistics, finance, restaurants, customer support, and service-based businesses. These systems are designed to reduce manual workload, improve response time, increase lead conversion, and create smoother customer experiences. Beyond development, I also focus on conversation flow design, prompt engineering, workflow optimization, and testing to ensure every AI agent performs naturally and delivers accurate responses during live conversations. I continuously improve systems based on client feedback, business goals, and real-world call performance. To deliver these systems, I work with tools and platforms such as Twilio Vapi Retell AI ElevenLabs n8n Make Zapier OpenAI Claude AI I combine these tools to create reliable automation systems that connect voice AI with CRMs, Google Sheets, calendars, APIs, databases, email systems, and communication platforms. I have helped businesses save time, reduce operational costs, improve customer engagement, and scale communication processes using AI-driven automation solutions.

AI Agent and Automations Specialist

Upwork • Freelance

Jul 2025 - Present • 11 mos

As an AI Automation Specialist on Upwork, I’ve worked with businesses to redesign how their operations run by introducing self-sustaining systems. I build AI voice agents, chatbots, and advanced workflow automations that don’t just execute tasks, but actively manage conversations, qualify leads, and drive actions in real time. My AI voice agents handle inbound and outbound calls, book and manage appointments, run follow-ups, collect feedback, and provide 24/7 customer support without human intervention. My chatbots deliver instant responses across websites and messaging platforms (Facebook, Instagram, Viber, Ecommerce), capture and qualify leads, guide users through services, automate follow-ups, and support customer inquiries while escalating complex cases when needed. Using tools like Twilio, VAPI, Retell, ElevenLabs, n8n, Make, and Zapier, I’ve developed systems that automate multi-step workflows, personalize interactions based on user behavior, and integrate seamlessly with CRMs like GoHighLevel and HubSpot for real-time data tracking and smarter decision-making. Beyond basic automation, I focus on building systems that feel natural and responsive, reducing friction in customer interactions while maintaining consistency at scale. My work has helped clients reduce missed opportunities, improve response speed, increase conversions, and maintain continuous engagement without expanding their teams. I approach each project by breaking down existing processes, identifying inefficiencies, and rebuilding them into streamlined, automated ecosystems that save time, improve accuracy, and support long-term business growth.