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Upasana B
@upasanabhardwaj
Business Operations and Transformation Consultant
India
Hindi, Inglese
Chi sono
I am a Strategy and Operations leader with 15+ years of experience helping global organizations improve business performance, streamline operations, and deliver large-scale transformation initiatives. My experience spans working full time with Fortune 500 companies where I drive operational excellence, digital transformation, and strategic execution across global teams.
If you need a strategic advisor, PMO expert, operations consultant, business process specialist, or project leader, I bring a structured, data-driven, and outcome-focused approach to delivering sustainable business results.
Competenze
Upasana B
offline •
Consulta i miei servizi
Gestione progetti
I will optimize your business operations and improve process efficiency
Esperienza lavorativa
Strategy & Operations Leader
Bank of America • Full time
Jul 2006 - Feb 2015 • 8 yrs 7 mos
1. Supported global banking operations by driving strategic operational initiatives focused on process standardization, governance, and service excellence. 2. Managed end-to-end business operations and cross-functional projects involving Operations, Technology, Risk, Compliance, and Business stakeholders. 3. Led process improvement initiatives that enhanced operational efficiency, reduced turnaround time, and improved customer service delivery. 4. Identified operational risks, performed root cause analysis (RCA), and implemented sustainable corrective and preventive actions. 5. Developed and monitored operational KPIs, SLAs, and performance dashboards to support leadership decision-making. 6. Facilitated governance forums, business reviews, and stakeholder communications to ensure project alignment and timely execution. 7. Partnered with technology teams to support process automation and digital transformation initiatives, reducing manual effort and improving accuracy. 8. Created and maintained Standard Operating Procedures (SOPs), process documentation, and knowledge management artifacts to ensure operational consistency. 9. Supported business continuity planning, operational resilience, and risk mitigation initiatives across critical business functions. 10. Coordinated multiple concurrent projects while managing timelines, dependencies, risks, and issue resolution. 11. Collaborated with global teams across multiple geographies, ensuring seamless execution of strategic initiatives. 12. Drove continuous improvement using Lean principles and data-driven problem-solving methodologies.
