u
usmanjaved85

Usman Javed

@usmanjaved85

I will provide live chat lead qualification and appointment setting

Pakistan
Inglese, Spagnolo, Italiano, Olandese
Alcune informazioni sono riportate in lingua inglese.
Chi sono
I have 5+ years of experience providing Live Chat support and lead generation. I have managed over 75,000 chats with high close rates using Salesforce Hubspot Livechat etc. I also generate B2B lleads manually by verifying emails using Apollo Crunchbase and others. I dont just answer chats or scrape data randomly. I focus on getting you revenue. I ensure strict compliance and adapt fast to your industry tools. Whether you need appointment setting or high qualit leads, I am ready to start from day one.... Continua a leggere

Competenze

u
usmanjaved85
Usman Javed
offline • 
Tempo di risposta medio: 1 ora

Consulta i miei servizi

Qualifica lead
I will provide live chat, appointment setting and CRM management
A partire da10 USD / progettoMaggiori dettagli
Generazione di lead
I will provide verified b2b leads for all industries
A partire da20 USD / progettoMaggiori dettagli

Esperienza lavorativa

Live Chat Support Specialist

TurboDebt • Full time

Sep 2020 - Sep 2025 • 5 yrs

Managed high-volume live chat support for a U.S.-based debt resolution company(TurboDebt), specializing in converting qualified leads into enrolled clients through real-time customer interactions. Key Responsibilities: - Handled 6 concurrent live chat conversations simultaneously while maintaining service quality and conversion rates - Provided accurate service information and assisted customers with debt resolution program selection - Escalated complex cases to appropriate departments while maintaining customer satisfaction - Maintained up-to-date knowledge of company policies, compliance requirements, and chat support technologies - Uploaded daily chat leads to Google Sheets for documentation, tracking, and team evaluation, as well as integrating information with CRM. Performance & Results: Achieved 52-62% close rate on qualified leads (significantly above industry average) - Managed 100,000+ customer interactions over 5 years - Consistently met or exceeded monthly sales and customer satisfaction targets - Demonstrated excellent written communication with clear, professional, and persuasive tone - Effectively multitasked across multiple chat windows while maintaining high service standards Technical Skills Used: - Salesforce (CRM and customer data management) - VanillaSoft (lead management and dialer system) - Google Sheets (data tracking and reporting) - SimpleTexting (SMS customer communication) - Live chat by Text platform (real-time customer engagement) Core Competencies: - Sales-focused customer support with proven conversion methodology - Strong problem-solving and decision-making in real-time interactions - Ability to work independently with minimal supervision - Experience in regulated financial services environment