Pamela

Front Desk Officer/ Executive assistant

SKF Group • Part time

Feb 2025 - Jan 2026 • 11 mos

-Managed front desk operations, scheduled appointments, and coordinated internal communications, increasing customer satisfaction by 15% through timely and professional support. -Provided high-level administrative support including inventory control and clerical tasks. - Maintained office supplies, organized documents, and handled vendor relations. - Improved client wait time and satisfaction through better scheduling and response processes, reducing client wait times by 20% through implementation of a structured booking system. -Assist with special projects or initiatives as directed by the Country Manager. - Manage the Country Manager’s calendar (meetings, appointments, travel). -Serve as the first point of contact between the manager and staff, clients, or partners. -Handle sensitive and confidential information with discretion.