u
uxstrategydoer

Max M

@uxstrategydoer

UX Design, Service Design, Workshops, UX Research, and UX Strategy leader

Stati Uniti
Inglese, Francese
Alcune informazioni sono riportate in lingua inglese.
Chi sono
I am a service design, research, and UX strategy leader. I solve complex problems and build human-centered systems that scale by combining rigorous research, systems thinking, and workshop facilitation. I have a strong track record in the public sector and healthcare, mentoring teams as a player-coach.... Continua a leggere

Competenze

u
uxstrategydoer
Max M
offline • 

Consulta i miei servizi

Design di UX
I will design UX wireframe for a single page
A partire da150 USD / progettoMaggiori dettagli

Portfolio

Esperienza lavorativa

Senior Service Designer, UX Design Lead - NYC office of Technology and Innovation

Government of the District of Columbia • Full time

Jun 2025 - Apr 2026 • 10 mos

● Led initiatives to enhance the user experience for New Yorkers applying for benefits through the MyCity platform. ● Utilized mapping methodologies, including service blueprints and journey maps, to solve complex user experience challenges. ● Piloted an automated accessibility audit using AI, optimizing the evaluation script for improved outcomes.

NIHI

Senior Service Designer, UX Strategist - National Institutes of Health

NIHI • Full time

May 2022 - Jul 2025 • 3 yrs 2 mos

● Spearheaded service design workshops focused on inclusive user experience and prototype testing. ● Fostered collaboration across NIH teams, addressing complex challenges with empathy and gradual change. ● 28% increase in registrations after I led the redesign of the All of Us website. ● Enhanced the Office of User Experience's UX maturity through strategic initiatives.

Nike

Senior Service Designer and UX Researcher

Nike • Freelance

Jul 2021 - Mar 2022 • 8 mos

Conducted inclusive qualitative and quantitative user research focused on the LGBTQIA community. Recruited diverse participants to ensure varied perspectives and insights. Conducted user and diary research, delivering actionable insights and opportunities for design improvements while collaborating with cross-functional teams.