Vasa Serafin

FQA Investigator - Western Australia Police Force

Dec 2017 - Dec 2022 • 5 yrs

Specialized in technology crime unit, conducting computer data analysis to generate leads for detectives in various investigations, including child exploitation cases involving sensitive and confidential information. Performed onsite access, seizure, and analysis of electronic devices (mobiles, computers, CCTV, and other electronics) during warrant executions, ensuring secure handling of data in compliance with legal standards. Executed data recovery operations and computer disassembly to retrieve critical evidence, contributing to successful case resolutions. Managed searches of computer bags and digital storage for hidden data, applying forensic techniques to uncover exploitable intelligence. Collaborated on cross-jurisdictional cases requiring secure communication and data sharing, demonstrating reliability in dealing with sensitive international matters. Leveraged law enforcement background in investigative roles, including evidence bagging and device downloads, to support broader operational needs—skills transferable to embassy security or information management.

ICT Help/Service Desk Technician - KineticIT Perth, Australia

Dec 2012 - Dec 2016 • 4 yrs

Delivered IT service desk support across major Western Australian government contracts, including the Department of Education and Water Corporation, as part of Kinetic IT’s managed services team. Consistently ranked at the top of service desk leaderboards for shortest on-call times, lowest callback rates, and highest ticket resolution volume. Was headhunted by the programming team leader to develop a Truancy Android application for the Department of Education. Gathered requirements directly from multiple stakeholders, created initial mockups, and delivered a functional working prototype.