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Vicky H

@vicky_hui

Senior CX Systems Architect with over 12 Yrs Operations and Zendesk Automation

Hong Kong
Inglese, Cinese
Alcune informazioni sono riportate in lingua inglese.
Chi sono
Hi! I’m Vicky, a CX Systems Architect with 12+ years of senior leadership experience managing enterprise customer operations, retail escalations, and multi-brand service delivery. I specialize in custom Google Workspace web apps and Zendesk API integrations: • Multi-Store Zendesk Escalation Portals • Executive After-Sales Analytics (SLA, FCR, YoY) • Google Workspace CRMs with Custom HTML Forms • Offloading Zendesk Attachments to Google Drive Save thousands on SaaS fees with turnkey, private solutions. Let's connect!... Continua a leggere

Competenze

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Vicky H
offline • 

Consulta i miei servizi

Sviluppo CRM ed ERP
I will build a custom CRM with google sheets and apps script