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Chi sono
I'm a bilingual Customer Support Specialist with 3+ years in SaaS and 8+ years as Academic Director. I'm strong in troubleshooting, technical writing, and cross-functional collaboration with Engineering, Product, and Sales teams. Skilled in e-learning, translating complex concepts into simple language, and driving continuous improvement. My strengths include exceptional written communication, customer empathy, and a proactive approach to improving user experience.... Continua a leggere