Wilfredo V

General Manager @ Courtesy Auto Repair & Service

Repair Shop • Full time

Oct 2024 - Present • 1 yr 10 mos

Lead operations for both the repair and body shop divisions, overseeing daily workflow, staffing, and financial performance. • Act as a strategic partner to ownership, contributing to business development, service expansion, and customer retention strategies. • Manage vendor relationships, parts procurement, fleet service contracts, and compliance with regulatory standards. • Guide cross-functional teams in achieving service excellence and high-quality repair outcomes for both consumer and commercial clients. • Implement strategic initiatives to optimize profitability, streamline operations, and elevate the customer experience.

General Manager - Tire Choice

Goodyear • Full time

Jul 2019 - Sep 2024 • 5 yrs 2 mos

Directed all facets of store and shop operations, leading a team of technicians and service advisors in a high-volume environment. • Achieved sales and service goals through staff development, inventory control, and customer-focused service strategies. • Mentored and trained new hires on safety, operational standards, and customer service excellence. • Built strong relationships with fleet clients, ensuring timely service and long-term satisfaction. • Oversaw recruiting, scheduling, performance management, and payroll for store-level operations.

Owner/Operator @ Ray's Auto Repair

Repair Shop • Lavoratore autonomo

May 2005 - May 2019 • 14 yrs

Founded and managed a successful full-service repair shop, handling daily operations, marketing, and customer service. • Developed business plans and pricing strategies aligned with market trends and customer needs. • Maintained strong B2B relationships and ensured regulatory compliance across all operations. • Led all employee management efforts, including hiring, training, and performance reviews.