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Fiverr Pro
Italiano
$
USD

Operations Reporting and SOP Documentation Specialist
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Senior Operations Manager
Freelancer.com • Full time
Apr 2005 - Oct 2023 • 18 yrs 6 mos
Led large-scale customer support and business operations teams across voice and chat channels. Managed KPI reporting, SLA performance, process documentation, workflow improvement, operational dashboards, compliance programs, and business process optimization. Created SOPs, reporting frameworks, performance tracking systems, and operational governance processes to improve visibility, efficiency, and business performance.