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Senior QA Transformation Leader
Telus Digital • Full time
Oct 2016 - Present • 9 yrs 7 mos
Led Quality Engineering, Automation Strategy, and Agile Delivery across large enterprise programs in Telecom, BFSI, and Digital Transformation domains. Directed multiple distributed teams, drove QA governance, and established scalable testing frameworks. Key Achievements: • Built and led large QA teams across multi-million dollar programs • Established QE maturity models and implemented transformation roadmaps • Improved release predictability through risk-based strategy & early defect detection • Implemented continuous testing practices aligned with CI/CD • Developed enterprise-wide QA processes, templates & governance frameworks • Reduced production defects by strengthening automation + shift-left practices • Managed complex program deliveries with cross-functional coordination • Defined KPIs, dashboards, reporting standards, and quality gates • Delivered organization-wide test strategies and audit reports • Supported large transitions & delivery excellence programs