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virtual_asst_ke

June M

@virtual_asst_ke

Customer Support Specialist

Kenya
Inglese, Swahili
Alcune informazioni sono riportate in lingua inglese.
Chi sono
I am a professional Technical and E-Commerce Customer Care Specialist, with over five years of experience in B2B and B2C E-commerce and SaaS roles. I have held roles attending to highly technical customer support as well as long-term customer/ business relations management. My strength is in my agility to learn new technologies and work systems, for instance, I am an expert in: • AI Tools • Intercom • Microsoft Office • Notion • Retail CRM • SalesForce • Shopify • Slack • Stripe • ZenDesk ... Continua a leggere

Competenze

v
virtual_asst_ke
June M
offline • 

Consulta i miei servizi

Gestione store e-commerce
I will provide customer support services for saas and ecommerce
A partire da10 USD / progettoMaggiori dettagli

Portfolio

Esperienza lavorativa

Alura

Technical Virtual Assistant | Alura

Alura • Freelance

Sep 2022 - Oct 2026 • 4 yrs 1 mo

- Intercom & UserBack Customer Support - Linear Developer's Assistant - UI (User Interface) and UX (User Experience) prototyping

Vinthentic

Customer Service Representative for Shopify Dropshipping Business | Vinthetic

Vinthentic • Freelance

Oct 2023 - Aug 2024 • 10 mos

- Order status, delays, and tracking - Subscription management (activation, cancellation, edits) - Refunds, reshipments, and complaints - Product-related questions - Maintain a calm, solution-oriented approach, even in high-friction situations - Order & Subscription Management - Manage orders directly in Shopify - Handle subscription logic (skips, cancellations, frequency changes)