Vitor S

Travel Operation Manager

Apr 2022 - Present • 4 yrs 3 mos

Management of inbound and outbound travel operations between Brazil and Bali, from itinerary design to post-trip review. Negotiation of contracts with local operators, hotels, and suppliers across Asia and Latin America. Development of markets viability studies to identify high-demand and inform product strategy. Creation of models to assess trip profitability and scalability across varying group sizes. Design and launch of curated retreat programs combining wellness and cultural immersion. Build long-term client and supplier relationships that drive repeat business and referrals; Sales

Travel Coordinator

Apr 2022 - Jun 2025 • 3 yrs 2 mos

Delivered 60+ international group tours across 7 countries (Indonesia, Japan, Philippines, Mexico, Thailand, Sri Lanka), consistently meeting performance KPIs (NPS scores, on-trip incident rates, supplier reliability). Conducted in-country development to launch new destinations — validating accommodations, ground suppliers, and route logistics before commercial release. Negotiated contracts and value-adds across hotels, transport, guides, and ground partners Trained and mentored 50+ new travel specialists on consultative client communication, operational standards, and proposal craft. Real-time problem resolution under pressure, ensuring seamless delivery across complex, multi-supplier itineraries. Sales