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Vivek S
@vivekswadhin
Associate Technical Analyst
India
Inglese, Hindi
Chi sono
I am a results-driven Electronics Engineer with over 4 years of experience in technical analysis, support, and training. I have expertise in multi-channel support, incident lifecycle management using ServiceNow, and troubleshooting Citrix/VDI environments. I am proficient in diagnosing hardware and software issues and have a strong background in networking and data visualization tools like Power BI and Tableau.
Competenze
Vivek S
offline •
Tempo di risposta medio: 1 ora
Consulta i miei servizi
Video IA
I will create viral faceless youtube shorts and instagram reels using ai
Esperienza lavorativa
Senior Technical Support Engineer
Dell Technologies • Full time
May 2022 - Aug 2022 • 3 mos
Served as an L1 Senior Technician providing technical support for Dell laptops, desktops, and All-in-One PCs. Performed hardware diagnostics and dispatched cases to service engineers. Conducted OS installations via Media Creation Tool and Dell OSRI, and utilized Dell Remote Assist and SFDC tools for remote troubleshooting.
